Terms of service
Welcome to Velivo. These Terms of Service govern your use of https://www.velivo.shop/ and your purchases from our store. By using our website or placing an order, you agree to these terms.
Store Information
Velivo is an online store offering home goods and furniture in the United States.
Velivo
139 Flatbush Ave
Brooklyn, NY 11217
United States
Email: support@velivo.shop
Phone: +1 646-978-5849
Email support is available 24/7.
Use of Our Website
You agree to use our website for lawful purposes and in a way that does not interfere with the operation, security, or availability of the store.
You are responsible for providing accurate information when placing an order, including your contact, billing, and shipping information.
Products and Orders
We sell home goods and furniture. Product descriptions and other information displayed on our website are provided to help customers make purchasing decisions.
When you place an order, you are responsible for reviewing your order information before completing the purchase.
Orders are processed within 1–3 business days. Standard delivery generally takes 5–11 business days after processing.
Velivo ships within the United States only.
Prices and Payment
All prices and transactions are in U.S. dollars (USD).
We accept:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- PayPal Wallet
Standard shipping is free on all orders.
Shipping
Orders may be shipped using USPS, UPS, FedEx, DHL, or other available carriers.
Our order processing time is 1–3 business days, followed by an estimated delivery period of 5–11 business days.
Our order cut-off time is 5:00 PM New York time.
Returns and Refunds
Returns are subject to our Return and Refund Policy. Eligible returns may be requested within 30 business days.
Customers are responsible for return shipping costs.
Approved refunds are issued to the original payment method and are processed within 5–10 business days after the returned item has been received and reviewed.
Certain products are not eligible for return, including used, damaged, altered, customized, personalized, made-to-order, clearance, final-sale, and other items identified as non-returnable under our Return and Refund Policy.
Website Content
The content available through Velivo, including product information, descriptions, images, and other store materials, is provided for use in connection with our store.
We may update, change, or remove website content when necessary to maintain or improve the store.
Third-Party Services
Our store uses third-party services and platforms that help provide payment processing, website functionality, analytics, marketing, shipping, and related services.
Third-party services may have their own terms and policies that apply to their services.
Privacy
Information collected through our website is handled according to our Privacy Policy. Our store uses cookies, Google Analytics, and Meta Pixel in connection with website operation, analytics, and marketing activities.
Changes to These Terms
We may update these Terms of Service when our store, services, or practices change. The updated version will be posted on this page with a revised effective date.
Your continued use of the website after an update means you will be subject to the updated terms.
Contact Us
If you have questions about these Terms of Service, contact:
Velivo
139 Flatbush Ave
Brooklyn, NY 11217
United States
Email: support@velivo.shop
Phone: +1 646-978-5849