Shipping policy

Velivo ships home goods and furniture to customers within the United States. We aim to provide clear and straightforward information about processing, shipping costs, and estimated delivery times.

Processing Time

Orders are typically processed within 1–3 business days.

Our order cut-off time is 5:00 PM New York time. Orders are processed according to our regular business-day schedule.

Delivery Time

After processing, orders are generally delivered within 5–11 business days.

Delivery times are estimates and may vary depending on the destination, carrier, and other shipping circumstances.

Shipping Cost

Standard shipping is free on all orders.

There is no standard shipping charge added to eligible orders at checkout.

Shipping Area

Velivo currently ships to addresses within the United States only.

Shipping Carriers

Depending on the order and destination, shipments may be handled by:

• USPS
• UPS
• FedEx
• DHL
• Other available shipping carriers

The carrier used for an order may vary.

Order and Delivery Information

Please make sure your shipping information is accurate and complete when placing your order. Incorrect or incomplete shipping information may affect delivery.

Once your order has been processed and shipped, available tracking information may be provided so you can follow the shipment.

Contact Us

If you have questions about shipping or your order, please contact:

Velivo
139 Flatbush Ave
Brooklyn, NY 11217
United States

Email: support@velivo.shop
Phone: +1 646-978-5849

Email support is available 24/7.