Privacy policy
Velivo respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and when it may be shared when you visit or make a purchase through https://www.velivo.shop/.
Information We Collect
When you use our store or place an order, we may collect information needed to process and fulfill your purchase, including your name, email address, phone number, billing address, shipping address, order details, and payment-related information.
We may also collect technical information associated with your use of our website, such as your IP address, browser or device information, and information about how you interact with our website.
How We Use Your Information
We may use collected information to:
- Process and fulfill orders.
- Arrange shipping and delivery.
- Communicate with you about your orders, returns, refunds, and customer service requests.
- Maintain and improve our website and services.
- Understand website usage and store performance.
- Send marketing communications where permitted and in accordance with your preferences.
- Help maintain the security and proper operation of our store.
Payments
Payments are processed through the payment methods available at checkout, including Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.
Payment information may be processed by the applicable payment provider. Velivo uses payment information as necessary to process transactions and provide related services.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to support website functionality, understand website activity, and provide a better shopping experience.
We use Google Analytics to help us understand how visitors use our website and Meta Pixel to help us measure and improve our marketing and advertising activities.
Analytics and Marketing
We use Google Analytics to analyze website traffic and usage.
We also use Meta Pixel to measure interactions with our website and help evaluate marketing activities.
If you receive marketing emails from Velivo, you may unsubscribe from those communications using the unsubscribe option provided in the email.
Sharing Information
We may share information when necessary to operate our business and provide services to you. This may include sharing relevant information with service providers involved in website operation, payment processing, order fulfillment, shipping, analytics, marketing, and customer support.
We may also disclose information when necessary to comply with applicable legal requirements or to protect our rights, customers, website, or business.
Data Security
We take reasonable steps to protect personal information from unauthorized access, use, or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, address customer service matters, and meet applicable legal or business requirements.
Your Privacy Choices
You may contact us to ask about the personal information associated with your interactions with Velivo or to request that information be corrected where appropriate.
You may also opt out of marketing emails by using the unsubscribe option included in those messages.
Third-Party Services
Our store may rely on third-party services and platforms to provide payment processing, analytics, marketing, shipping, website functionality, and other services. Those providers may process information according to their own privacy practices.
Changes to This Privacy Policy
We may update this Privacy Policy when our practices, services, or applicable requirements change. Any updated version will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact Velivo:
Velivo
139 Flatbush Ave
Brooklyn, NY 11217
United States
Email: support@velivo.shop
Phone: +1 646-978-5849
Email support is available 24/7.